How long does shipping take?

Orders typically arrive within 6–12 business days. Processing times may vary slightly depending on demand.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email so you can follow your delivery in real time.

How long does it take to process an order?

Orders are usually processed within 1–3 business days before shipping.

Do you offer refunds?

Yes. If you experience any issues with your order, you can request a refund within our eligibility window. Please refer to our Refund Policy for full details.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, contact us and we’ll resolve the issue promptly.

How can I contact support?

Our support team is available during business days and will respond as quickly as possible via email.

Is my information secure?

Yes. We use secure systems and trusted providers to ensure your data is protected at all times.

Is the product discreet?

Yes. All orders are shipped in plain, unmarked packaging with no product description on the outside. Your privacy is our priority.

What is the Nova Vital Protocol?

The Nova Vital Protocol is a structured daily routine guide included with every purchase. It shows you exactly how to use the device consistently for the best long-term results. You will receive it via email after your order is confirmed.

How soon will I see results?

Results vary per individual. Consistent daily use following the Nova Vital Protocol is key. Most users report noticeable progress within 4–8 weeks of regular use.